Complaint Policy

Introduction

At PhotoVideoContent, we are committed to providing a high-quality service to all our customers and visitors. We acknowledge that on occasions, there may be instances where our users wish to express dissatisfaction or report content that may be illegal or in violation of our standards. To this end, we have established a comprehensive Complaints Policy to ensure that all complaints are handled fairly, efficiently, and effectively.

Reporting of Content

Users may report content that they believe to be illegal or in violation of our content standards directly through our website via photovideocontent.com/our-contacts/. We encourage the reporting of any such content to ensure our platform remains safe and compliant with applicable laws and regulations.

Complaints Process

Acknowledgment of Complaint: Upon receiving a complaint, we will acknowledge receipt within two business days. This acknowledgment will provide an initial assessment of the complaint, outline the next steps, and offer a timeline for the review process.

Review Process: All complaints will be reviewed thoroughly and impartially within seven business days. Our review process will involve an investigation into the nature of the complaint and may require further information from you to proceed.

Resolution and Appeals: After the review, we will inform you of our decision and the actions we will take to resolve the issue. If you are dissatisfied with the outcome, you may appeal the decision within a specified timeframe, and we will provide information on the appeals process.

Outcomes: Possible outcomes of a complaint review may include removal of the content in question, modification of the content, or other appropriate actions based on the nature of the complaint.

Appeals Process

In the event of an appeal, the complainant may submit further evidence or arguments as to why the decision should be reconsidered. The appeal will be reviewed by a separate committee or individual not involved in the initial decision to ensure neutrality. We aim to resolve appeals within an additional seven business days.

Content Removal Requests by Depicted Individuals

If you are depicted in any content on our website and wish to request its removal, please contact us directly at [contact information]. We will promptly investigate the matter, ensuring that your rights are respected in accordance with applicable law. If consent was not given or is deemed void, we will remove the content promptly.

Neutral Body for Disagreements

Should there be a disagreement regarding the outcome of a complaint or appeal, we commit to facilitating resolution through a neutral body to ensure fairness and impartiality. Details of this process will be provided as necessary.

Contact Information

For any complaints, appeals, or inquiries regarding our Complaints Policy, please contact us at:

Email: info@photovideocontent.com

Phone: 818 275 6878

Mailing Address: East Bloc Co. 520 e12th street 2C NY NY 10009

We are dedicated to improving our services and appreciate your feedback.